Privacy & Data Protection Policy

1. Data We Collect

• Registration data (name, email)

• Energy consumption data (collected up to once per second)

• Device performance data

• Account preferences

2. How We Use Your Data

• To provide energy monitoring services

• To improve our products and services

• To communicate with you about your account

• To ensure security of our services

3. Data Storage & Security

• Data is stored securely in the UK/EU

• We use industry-standard security measures

• Technical service providers may have limited access:

  • Fly.io (hosting)

  • Sentry (error tracking)

• Access to customer data is strictly limited to authorized employees

• All staff are bound by confidentiality obligations

4. Your Rights

You can:

• Access your data

• Request data correction

• Request complete data deletion

• Export your data

• Opt out of communications

5. Data Retention

• We retain your energy consumption history until you request deletion

• Account data is retained while your account is active

• Data deletion requests will be processed within 30 days

6. Data Breach Response

In the event of a data breach, we will:

• Notify affected users within 72 hours

• Inform relevant authorities as required

• Take immediate steps to secure affected systems

7. Contact Us

86-90 Paul Street, London, England, EC2A 4NE